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Frequently Asked Questions
What Shipping Methods Are Available?
We have Express Shipping And Normal Shipping. The shipping time and cost for Express Shipping and Normal Shipping is the same for Malaysia and Thailand Snacks but it is different for China Snacks. You can view the details delivery time here.
Do You Ship Internationally?
Snacks.my Only Ship within Malaysia, If you want to purchase snacks and live outside of Malaysia, there is another site for you AsianSnacks.co
How Long Will It Take To Get My Package?
For Malaysia Product, you will get it within 1-3 days. For internationally product, you could refer to Shipping Page for more details.
What Payment Methods Are Accepted?
We accept FPX which accept all form of bank payments in Malaysia. Besides we also accept credit and debit card as well as Paypal
Is Buying On-Line Safe?
Yes absolutely, customers information privacy and security is our priority. We encrypted all your data during your transaction so that your transaction is completely secure.
Order & Retunrs
How do I place an Order?
You can place your order easily by selecting the item that you want, check out and enter all the required information and your products will be dispatched the next business day. We will send you an email as confirmation once you have placed your oder.
How Can I Cancel Or Change My Order?
If your order hasn’t been shipped, you may cancel it online through PC website. Click on “My Orders” choosing cancel order. Or please contact customer service for help.
Do I need an account to place an order?
No, but we recommend you to register an account with us. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
How Do I Track My Order?
We will send you your order with tracking code when we ship out your order. You could enter the tracking code in the website specified in the email to track your order.
How Can I Return a Product?
You can return your product within 30-days of your purchase. You can Contact Us for more information about return and refunds